Politique d’expédition
Countries and regions where the parcel delivery service is available: United States, United Kingdom, Canada, Australia, and the EU — Denmark, Sweden, Norway, Finland, Netherlands, Belgium. (Germany is served from its own local warehouse.)
Currency: USD (checkout also supports GBP, EUR, CAD, AUD)
Where can customers receive their ordered items? Delivery location: the address specified in your order.
Where are the merchant's parcels shipped from?
US orders: our warehouses in California or Kentucky, USA
UK, Germany, Canada & Australia orders: our local warehouse in that country
EU orders (Denmark, Sweden, Norway, Finland, Netherlands, Belgium): our EU warehouse in Germany
We always ship from the warehouse closest to your delivery address, so you get the fastest delivery possible.
Order cut-off time: 5:00 PM (US local time) daily. Orders placed after this time will be processed and shipped the next day.
Order processing time: 0 to 1 business day. Orders are processed Monday through Sunday, excluding US public holidays.
Shipping time (US orders): 2 to 4 business days. Parcels are delivered Monday through Sunday, excluding holidays. For remote areas, delivery depends on the courier's schedule.
Shipping fee: All orders are free of shipping charges. Free delivery across the United States, United Kingdom, Canada, Australia and the EU.
Ordering
1. Can I track my order?
After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect delivery and give you the status of your order.
2. Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or land in your SPAM folder. Please check all of your email folders again in 30 minutes — if you still haven't received your confirmation, email support@blazexlaser.com and we'll confirm your order and resend the confirmation email. We apologize for the inconvenience.
3. Can I change my order?
You can always change your order before you check out — just go to your cart and add or remove items. If you have already checked out, please contact us and we'll do our best to change your order before it is shipped.
4. Can I cancel my order?
As long as the order has not been shipped, you can cancel it anytime by contacting us via support@blazexlaser.com. However, if your order has already been shipped you'll have to return the products yourself.
5. My address is written incorrectly in the order confirmation — what can I do?
Please contact us at support@blazexlaser.com as soon as possible. If your order was placed within the last 24 hours and has not yet been shipped, you can also update the address yourself through the address modification option on your Order Status page.
Please note that once your order has been shipped, the address can no longer be changed. For full details, see our Incorrect Shipping Address policy below.
6. I received my package, but my order is incomplete, incorrect, or missing — what do I do?
We are sorry for the inconvenience. Please contact us via support@blazexlaser.com and we will help you solve the problem immediately.
7. Free shipping instructions
All products on the website are shipped free of charge — BlazeX covers all shipping costs, and every shipping method is free.
Free shipping applies when:
· You purchase at least one item
· Payment is successfully completed at BlazeX
Delivery
1. How much does shipping cost?
We provide FREE SHIPPING for all BlazeX products, shipped from the warehouse nearest to you — our US, UK, German, Canadian or Australian local warehouses, or our EU hub in Germany.
2. Which countries do you ship to?
We currently ship to the United States, United Kingdom, Canada, Australia and Europe (Denmark, Sweden, Norway, Finland, Netherlands, Belgium). For other regions, please contact support@blazexlaser.com.
3. How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 0–1 business day.
4. How long does shipping take?
We ship from the warehouse nearest to your delivery address, so delivery is fast in every market. (Remote areas may take longer.)
Incorrect Shipping Address
Please double-check your shipping address before completing your order. BlazeX Laser is not responsible for delays, losses, or additional fees caused by an incorrect, incomplete, or undeliverable shipping address.
1. Changing Your Address Before Shipment
If you need to update your shipping address, you can make the change directly through the address modification option on your Order Status page.
Address changes are supported within 24 hours of placing your order, as long as the order has not yet been shipped (whichever comes first). After this window, the address can no longer be changed.
2. After Shipment
Once an order has been dispatched, we are generally unable to reroute or modify the delivery address.
If a package is returned to us because the address was incorrect, incomplete, or undeliverable, you will be responsible for the return shipping cost and any applicable reshipping fee before we can send the order again.
3. Do Not Refuse Delivery
If you change your mind about your purchase, please do not refuse the package. Contact us at support@blazexlaser.com before refusing delivery so that we can arrange the return in accordance with our Return & Refund Policy.
BlazeX Laser is not liable for packages lost or damaged as a result of an uncoordinated delivery refusal.
4. Missing Orders
If your order does not arrive by the estimated delivery date, please contact us within 7 days of the carrier's expected delivery date so that we can assist you with the delivery investigation.
We cannot guarantee assistance with claims submitted after this 7-day period.