FAQ
BlazeX Laser Frequently Asked Questions
✅ Yes, when used properly. All BlazeX engravers feature:
• Child Safety Lock: Requires physical key to activate (included)
• Auto-Shutdown: Stops if the lid opens during operation
→ *Still, keep children/pets 1m away during use.*
⚡ We meet global standards:
• US: FDA Class 1 Laser Product, UL 507 (Electric Fans)
• EU: CE, RoHS, REACH
• Global: ISO 9001 (Quality Management)
Works with:
• Desktop: Windows 10/11, macOS 12+ (USB/WiFi)
• Mobile: BlazeX App (iOS/Android) for wireless control
| Material | Blue light (455nm) |
Red light (1064nm) |
|---|---|---|
| Plywood | ||
| Pine board | ||
| Coated metal | ||
| Stainless steel | ||
| Leather | ||
| Marble | ||
| Dark opaque acrylic | ||
| Rubber | ||
| Ceramic | ||
| Photo paper | ||
| Cardboard paper | ||
| Felt | ||
| Fabric | ||
| Titanium alloy | ||
| Aluminum | ||
| Brass |
Minimal maintenance:
• Lens Cleaning: Every 20h (use included microfiber cloth)
• Laser Tube Life: 10,000 hours (~10 years at 3h/week)
You will receive an email confirmation of the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.
*Free shipping to 50+ countries:*
USA/CA/EU: 3-5 business days
Other regions: 7-12 days (trackable)
We support the following methods: PayPal, Credit card, Apple Pay, Google Pay, GCash, and Klarna.
✅ We offer a 1-year official warranty and a 90-day return policy for peace of mind.
✅ Free worldwide shipping provived.
✅ Our team provides full online 24/7 support, including setup guidance, troubleshooting, and usage tips.
✅ You can always contact us directly via our official website or our official email (contact@blazexlaser.com) and WhatsApp: +8613382277223 for assistance at any stage.
If you have any questions or need help choosing the right machine, we're here to help!
90-Day No-Risk Policy:
1. Full refund if returned in original packaging
2. Free return label provided
3. Exclusions: Damaged by misuse
· If you are not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (Email address:contact@blazexlaser.com.), they will reply to you within 24 hours (except on weekends) and give you further information and some useful advice.
· But please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
· You may refer to the Return Policy on our website.